Terms of service

Welcome to Grah-Lette! These Terms & Conditions govern your use of our website (https://www.grah-lette.com) and the services we provide. By accessing or using our site and services, you agree to be bound by these terms.

1. Business Information

Grah-Lette is a premier marketing and branding agency founded and managed by Trevor Klette and Nicole Graham, providing high-quality media, branding for events and exhibitions, social media management, marketing audits, and other related services.

2. Scope of Services

Grah-Lette specialises in:

Media and branding solutions
Event and exhibition branding
Social media management (including Meta platforms)
Google services (Including analytics and shopping)
Marketing audits and strategic consulting
Business branding (logos, business cards, stationery packs, and corporate identity development)
 

3. Payment Terms

All payments must be made as per the invoice issued by Grah-Lette.
A 70% non-refundable deposit is required before project commencement.
The remaining balance is due upon project completion and must be settled before the release of final deliverables.
Late payments may incur a 10% penalty fee per month until fully paid.
Refund requests will only be considered under exceptional circumstances and at the sole discretion of Grah-Lette.
 

4. Intellectual Property Rights

All creative works, branding materials, and marketing content produced by Grah-Lette remain the exclusive property of Grah-Lette until full payment has been received.
Upon full payment, ownership rights for agreed-upon materials are transferred to the client unless otherwise specified in a separate contract.
Grah-Lette reserves the right to showcase completed projects in its portfolio and marketing materials.
 

5. Client Responsibilities

Clients must provide all required content, images, and materials necessary for their project in a timely manner.
Any delays caused by the client (e.g., lack of feedback, incomplete information) may lead to project rescheduling or additional fees.
Clients are responsible for ensuring they have the necessary rights and permissions for any content submitted to Grah-Lette for use in their projects.
 

6. Limitation of Liability

Grah-Lette shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of its services.
We do not assume responsibility for technical issues arising from third-party platforms, hosting services, or unforeseen disruptions.

7. Confidentiality & Data Protection (POPIA Compliance)

We strictly adhere to the Protection of Personal Information Act (POPIA) and are committed to safeguarding your personal data.
Client information will not be shared with third parties without explicit consent.
By engaging with our services, you agree to our Privacy Policy, which outlines data collection, storage, and usage practices.
 

8. Cancellation & Termination Policy

Either party may terminate a project with written notice.
Deposits are non-refundable, and any completed work must be paid for in full.
Grah-Lette reserves the right to discontinue services if the client fails to comply with these Terms & Conditions.
 

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by South African law, and any disputes shall be resolved under the jurisdiction of the South African courts.

10. Amendments & Updates

Grah-Lette reserves the right to update these Terms & Conditions as necessary. All modifications will be posted on this page and will take effect immediately upon publication.