Privacy Policy
Grah-Lette, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
1. Information We Collect
We may collect and process the following types of personal information:
Personal Identifiable Information (PII): Name, email address, phone number, business details, and other contact information.
Billing & Payment Information: When making purchases or payments for our services.
Website Usage Data: IP addresses, browser type, and analytics data collected via cookies.
Client Communication Data: Emails, messages, or other correspondence related to our services.
2. How We Use Your Information
We use the collected data for the following purposes:
To provide and improve our branding, marketing, and consultancy services.
To communicate with you regarding inquiries, projects, and support.
To process payments and issue invoices.
To personalise your experience and offer relevant services.
To comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share it under the following circumstances:
With service providers (e.g., payment processors, IT support) who assist in delivering our services.
When required by law (e.g., in response to legal requests, court orders, or to comply with regulatory requirements).
With your consent, for promotional or marketing purposes.
4. Data Security Measures
We implement reasonable security measures to protect your data from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights Under POPIA
As per South African law, you have the following rights:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may update or correct inaccuracies in your personal information.
Right to Deletion: You may request that we delete your data, subject to legal requirements.
Right to Object: You may object to certain types of data processing, such as direct marketing.
To exercise these rights, please contact us at the details provided below.
6. Cookies & Tracking Technologies
Our website may use cookies and tracking tools to improve user experience. You can manage cookie preferences through your browser settings.
7. Retention of Data
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.
9. Changes to This Privacy Policy
Grah-Lette reserves the right to update this policy as needed. Any changes will be posted on this page with an updated revision date.
By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.